Orders

How can I place an order?

Placing an order is easy! Simply browse through our selection of treats, add your favorites to your cart, and proceed to checkout. We accept various payment methods to make your shopping experience convenient.

 

How long will it take to receive my order?

All our products are made to order. It will take approximately 3 days to fulfill and ship your order.

 

I Am having trouble placing an order. Who can I contact for help?

You can send us a message via e-mail to hola@elcucubano.com regarding your situation, and we will respond to you as soon as possible.

 

How do I change or cancel my order?

All our orders are final, but you could immediately send a request to change or cancel your order through e-mail hola@elcucubano.com. Unfortunately, we are unable to make changes or cancel orders once we started to fulfill it or the order has already shipped.