Returns, Refunds & Exchanges

Do you offer exchanges?

All our orders are final. We do not offer exchange for our products once the order has shipped.

 

How can I return an order?

All our orders are final. All our products are fresh and made to order. We cannot accept returns.

 

Do you offer refunds?

All our orders are final. We do not offer refunds. We can only make changes to your order before they are fulfilled.

 

My order arrived damaged, what can I do?

All our orders are final. We do not offer any exchanges or refunds, if there is any damage on transit you need to contact us immediately at hola@elcucubano.com and send photo evidence of the package and the products, so we can help you further.